Refund and Returns Policy

Fashion Accessory Company (FAC) Return Policy

1. FAC accepts returns for the following reasons

• Change of mind.
• Faulty Items.

 

Change of Mind

• Products must be returned within 30 days from order receipt.
• All Products must be unworn.
• All products must be in their original condition with all tags attached.
• Change of mind returns are at the customer’s expense.
• Change of mind is only available for products delivered within Australia.

 

Faulty Items

• Our quality control team inspects all deliveries prior to order despatch.
• In the unlikely event one of our products is faulty, we’ll gladly accept a return at our expense.
• All products must be returned unworn.

 

Return Options

• Items can be exchanged for the same or similar item.
• Item must be of the same or higher value. If the item is of higher value, the customer must pay the difference at checkout.
• Where a refund is to be issued, the refund will be issued via the original method of payment.
• Refunds will be issued upon receipt of the faulty item(s). This may take up to 30 days.

 

Returns Process

• Contact our customer service via info@fashionaco.com.au
• Include the word “Return” and your order number on the email subject heading.
• On the main body of the email, include our order number and the email address used to purchase your item(s).
• Include an image/photo in either JPG, PNG, or PDF formats of the postage receipt. This is for FAC to credit the postage as part of the returns process.
• You can also include a copy of the receipt with your returned item.